Although we are all being careful to maintain social … I asked to be taken off their register but continued to receive correspondence from them. This at present awaiting available parliamentary time. A shameful discrimination driven purely by ignorance and money. Disgracefully what they do not have is any help for the hard of hearing, the invisible disability, affecting probably a good half of the residents over 70 and some younger. If I recall the 1 beds are about £7,500). This is in spite of the hard sell, the dismal capital values and they fact that McCarthy and Stone draws up its disadvantageous and exploitative leases. Eventually, yet another new one was ordered; this time it cost the firm £500 because our ensuite shower cubicle apparently is not a standard length – the bog standard 2018 replacement tray simply had the end sawn off! Did your mother have problems living there? Category: Latest News, News, Retirement Tag: Better Retirement Housing, Lord Best, McCarthy and Stone, Retirement, The Guardian, The Times. So I’m convincing myself that going with their deal is worth it for peace of mind and in the interests of my Mum getting the flat, even if we lose some money. While fitting he noticed a damp patch showing under the protective plastic put down on the bedroom carpet outside the ensuite. We were missold the idea of assisted living and the concept of private luxury. Churchill Retirement Living an McCarthy & Stone competitor, was set up by John McCarthy who also founded McCarthy and Stone! McCarthy & Stone’s charity partner for 2019 was Beanstalk, a national learning and literacy charity for young children. However, I have no doubt they play on older people wanting a smooth move rather than the complications that can happen if you do it all yourself! The house manager should be the first port of call but depends on how user friendly he/she is. The management company has little interest in anything other than making profit and there was a culture of harassment and bullying from management. Unfortunatly Covid 19 raised its’ head. And while various repairs are still going on in a few more flats too, not many of us want to move. “The vast majority of … Sadly for one reason or another we didn't end up buying through McCarthy & Stone Resales, but even so Steve Grist offered some very helpful and timely advice to support our purchase of an older 1996 McCarthy & Stone flat in the town. Were you pressured to accept a low offer in order to sell quickly? Accounts. I think these schemes are relying on the better off (those who own houses) and their children wanting to keep an equity stake when really they should be worrying about their long term care needs. What is obvious is the intention to move upmarket with better located sites in terms of “sea views” and presumably, but not clearly, larger size accommodation. We brought the need for something like that here to the attention of the area director but after a year of pushing we just got an inexpensive microphone for social events, often inadequate for those wearing hearing aids. Loops work very well when there is a speaker giving a talk, but unfortunately not when several people are chatting at once. By moving things around we have toughed it out but In the intervening week the the smell of the damp has given me breathing problems and nosebleeds. ‘Clout’ is therefore limited but she did give me the email address of the top dog regional director when I grew increasingly frustrated with lack of acknowledgement of our building problem. I am sure that they offer many benefits but just be aware. Assistant Service Charge Accountant at McCarthy & Stone Bournemouth, United Kingdom 32 connections. It’s good to hear that the issues in your development are being addressed although it must be distressing for those whose flats are affected. That did produce the right result and action – or maybe it was when I mentioned the Press…. I bought a McCarthy & Stone apartment (built 2002/3 on the A38 in Birmingham and now managed by First Port) – nearly two years ago with the assurance that there was parking available – it was a lie. However, we’re still going ahead with the purchase as (a) my mother has set her heart on it and (b) we know the lady who has moved in next door and she’s very happy with her flat and (c) I suspect that problems like water leaks wouldn’t become apparent until she’s been living there a while so a survey at this stage might be of limited use (even if we were allowed to have one). Retirement housebuilders will only reform when they are forced to do so, Lord Best tells property conference. After McCarthy & Stone were featured on Channel 4 Dispatches programme about their selling tactics, the producer of this programme contacted me for further comment. In meantime there will be casualties and most that entered this world will be one, some will realize this and some will never. Our visits to view had to be orchestrated but were a pleasure and we began the purchase process with Ann Stewart which went extremely smoothly. The cost of the new M&S flat is at least £100K maybe £150K more than an equivalent size ‘used’ flat. I have advised a family friend on their purchase of a brand new McCarthy & Stone apartment in Leicestershire and made them very aware that their property may not be worth what they paid for it. have had a bad experience with Retirement Living Plus by McCarthy & Stone. We still like living here in this McCarthy and Stone development, with our great location and community, but these downsides have become a problem now……… Obviously some residents have health problems, may buy in outside domestic help and a few have a carer or nurse coming in at particular times. Their new brand of Ortus Homes seems to have abandoned any pretension of providing of any degree of communal living so I’m rather confused as to how this accommodation can in any way be described as pioneering in terms of retirement housing. However, the community is great, especially for single people. Ten years ago my Mother was persuaded by hard sell techniques to part-exchange her bungalow for a one-bed M&Stone “apartment” in Reading, Berks. Charges for MCCARTHY & STONE MANAGEMENT SERVICES LIMITED (07166051) More for MCCARTHY & STONE MANAGEMENT SERVICES LIMITED (07166051) Registered office address Fourth Floor, 100 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ . It took two years and lost 25% of its original value. Some have got together to go walking, play Scrabble etc etc. There were excessive draughts and water ingress through the lounge and bedroom picture windows which opened onto the balconies in many apartments. The landscaped gardens have become a builders’ yard. I would not go near them. High monthly service charges. This is very helpful Jen, many thanks for your comments – has allayed my fears xx, We have been here in Sykes Court Huddersfield for 7years and It was undoubtedly the best decision we have ever made. Change ), You are commenting using your Twitter account. Hi Joby, I am not really sure what the Smooth Move entails as they change the names of the ‘deals’ over time. Jen, as a matter of interest, did you use the M&S ‘Smooth Move’ scheme for selling your previous home and if so what was your experience of that? How much clout does your House Manager have? MCS Share News. I can’t speak for McArthy & Stone but any form of sheltered housing may not be a good long term option if your farther has dementia. Shortly afterwards received a call from them when I informed them that I thought the detached homes were poorly constructed and hugely overpriced for what they were. Try living in one of these properties with a nightmare of a house a manager. Alot of elderly people prefere to live at home and as a result theamount of retirement homes available are increasing. For a typical Retirement Living PLUS apartment (based on Chesterton Court in Ilkley), the service charge is £138.27 a week for a one-bedroom apartment and £184.31 a week for a two-bedroom apartment. If so what were they and did it outweigh the benefits of the lifestyle- company and support, no worries about external maintenance etc? One of the questions must be, what are the alternatives? You can buy a two bed detached bungalow for £180k, they tried to tell me that the apartments are good value. The assisted schemes – Retirement Living Plus – have staff permanently on site. We have been living in our M&S seaside development in the southwest for nearly 2 years now. Thank you for that useful feedback, I had a similar experience when I sold my uncles McCarthy and Stone flat in Gloucester a few years ago. Have obtained copy of draft lease of new-build apartment which I’ve reserved. Dear Jen and Stephen, Thanks so much for your candour. I’d gladly lose some of my inheritance to see my Mum happy, secure and independent (which I hope she will be in a few months time in her new M&S retirement flat, if all goes to plan). Or would the alternative be an old people’s home? Thank you, The McCarthy & Stone Team. The HIU units were supplied customised to the requirements of each project, … Our approach is different from some retirement … With 35 apartments I would expect around 35 spaces for cars. It will also mean peace of mind for me- less worrying about her alone in a house and garden that’s got too difficult for her to manage. If you buy a new McCarthy & Stone retirement flat, pay out for a full survey. No Joby I haven’t visited any M&S schemes recently. Everyone looks out for everyone else. Jen, Thanks very much for writing about your experiences. By the way, there’s a M&S development nearby that was built in 2014 and a flat there that was sold new for £380,000 has just sold for £499,000 after a short time on the market. The company is a big plus and several real friendships have formed here for shopping outings, lunches and even a cruise, while for others just seeing people downstairs in the laundry room for a laugh and chat is enough. Sorry to hear you (or someone you know?) A very good outside contractor, Jamie, came to fit this second replacement. There is little compassion for the residents or interest in their wellbeing. All the best to you and your mum McCarthy and Stone, having spent £200,000 on its fancy lawyers, walked away, leaving McCarthy to muse: “The problem with litigation is that you never know what might come out of the woodwork.” However, the whole scandal was a chastening experience and one thing that had to change was McCarthy and Stone’s ownership of Peverel. However it is still early days and not all flats are sold yet. Rachel, sorry, just looked at the date of your post and realised you/he must have made your decision some months ago! Families come to stay in the hotel style guest room and we get to know each other’s kids. In effect, the residents are having to live on an active building site, with the consequential noise, dirt and inconvenience this brings. I think this is a problem with lots of retirement properties, especially when other properties in the project are up for sale at the same time. Following that I wrote about the key issues that are driving the future of this market (you can see my earlier posts by clicking on “Retirement Housing” in the Topics list). The house manager had run a council nursing home, she treated the residents as if they were lucky to be staying at her establishment. McCarthy and Stone. It’s worrying as there’s not much more we can do, and we don’t know how quick M&S will be to enforce their threat to cancel her reservation or put up the price. Here are some of the key facts drawn from their website:-. I cannot smile, maybe wryly with scepticism. Made a visit to new development at Walmsley Place, Bishop’s Waltham some time ago. She is here five days a week. Perhaps Hayley Bailey, Steve Scoley?, David Bridges or Clive Fenton could call me depending on how serious they are about their public, and potential buyers, image. POOR PLANNING. They provide a lot of the information you might need to consider purchasing one of their properties, but you do have to be fairly adept at searching the website to find it. Ref the money side, there have been some resales and I understand prices have held up, perhaps because there is little competition round here. When the manager is not on site the red call buttons around the place put us through to Tunstall who are helpful and alert the fire brigade or ambulance service for emergencies. She (astonishingly I thought for a person who works in this sector) didn’t know what a loop system was, but after I explained it to her she made enquiries and confirmed that there will be one. Working in collaboration with McCarthy and Stone’s energy consultants, the building was designed to enhance energy efficiency. Jennifer, I do hope your faulty showers have all been fixed now and you’re enjoying your new home? They also have a 1% of capital charge on resale plus a small sales admin fee of £324. It has been very stressful and time consuming getting repairs, with no compensation or even an apology. Dear joby Mary Childs 1 review. McCarthy and Stone has profited the most from the retirement leasehold racket and yet has curiously not been the focal point of most of the opprobrium. Once my mother in law deteriorated the manager of the complex did all she could to chase her out- it was heartbreaking and very stressful. “Retirement Living” which seems to be their original offer and is still the majority of their schemes. Two weeks on, we’ve had several viewers but no offers. Bearing in mind your experiences with water leaks, I also engaged a surveyor to do a snagging survey shortly before exchanging contracts but was refused access by M&S on the grounds that its contractors are still working in the flat and it won’t be finished until completion day. Complaining to management is slow , time consuming and seems to be legally focused. We and other residents here are visiting a neighbour in hospital because her relatives are even older or live upcountry. UK retirement housebuilder McCarthy & Stone has agreed to be taken over by a US private equity group in a cash deal worth £630m.. A spokesperson for McCarthy & Stone said: “Our policy is one of complete transparency around costs. but eventually they were all sorted by the end of last month. In our development we have some keen travellers going on cruises or to see relatives in far flung parts but most will be here for, say, eight months of the year. Nice hotel a few minutes away on the sea front, all meals paid for, but we are not on holiday. She can deal with many issues and passes on maintenance requests etc but inevitably she is only the interface between us and regional HQ where building services, customer relations, management services are located. Don’t be shy of mentioning health and safety and getting professional advice if you feel it warrants it. MCCARTHY & STONE MANAGEMENT SERVICES LIMITED | 100 followers on LinkedIn. So don’t be fooled by the sales pitch the reality is quite quite different as far as McCarthy and stone are concerned. However,on a more positive note the scheme manager can be a very significant help in most projects, so make sure you meet him/her, at the earliest opportunity. Could you possibly give readers some idea of what the problem is/was? no comments here. However the alternative is that I instruct our preferred agents, try to get a higher price, but risk something going wrong. Most new builds in the retirement market these days have a loop system installed in the communal lounge where it is most needed. The plumbers told us each shower tray was a different size (!) If it saves my mother from needing to go into a care home, or helps her stay independent for longer, the loss might be less than paying for care home fees. If he doesn’t buy this flat could he/you buy in help for him in his current home? If we sold within four months they offered a £10,000 package whereby they would pay for moving costs, stamp duty, legal fees, but we must use two estate agents chosen by them. If he was to become more poorly or suffer dementia, can he be evicted? Good luck at this difficult time! We have experience of living on new developments elsewhere too pre-retirement and sadly have noted many instances of appalling build quality, with subcontractors usually blamed and with the same reluctance to return to make good. Mc&S on that occasion sent residents to a hotel on the seafront for three days while the work was done. Change ), You are commenting using your Google account. Mccarthy News Headlines. One thing I’ve found very different is that the Nottingham service charges (for a 2 bed) are about £9,000 a year, so four times the £200pcm you quote. They keep a commission on any future sales. So much for the hassle-free retirement living promised in McCarthy & Stone advertisements. Whether it actually results in less inheritance for me and my siblings (and your children) is anyway impossible to predict. The work was due to be finished by February 2019. While most people here have family living within easy driving distance, often they can only come in once a week and, particularly in winter, that can be a long time. Overall McCarthy and Stone still seem to be trading on their historical market leader position. It IS a lot of extra money to spend (in addition to probably being forced to sell her home at an undervalue to fit into the M&S schedule) but thankfully I’m not dependent on an inheritance and as far as I’m concerned it will be worth it IF she lives there stress-free and with people who are good company and look out for each other. McCarthy & Stone boss: Stamp duty cuts would get the economy moving again The retirement housebuilder's chief John Tonkiss talks Covid deaths, ethnic diversity and maintaining trust in the industry Workmen were ever present but the problems remained unsolved. By September, the development was shrouded in scaffolding. They recommend we use their Smooth Move scheme for selling her house. My dad’s recent hospitalisation has stalled the sale, and now his memory is rapidly declining to the point of sometimes bizarre behaviour. I bought a flat in Glasgow for a family member. I could go into details but suffice to say ABSOLUTELY DONT BUY A MCARTHY & STONE APARTMENT. “Retirement Housing Review – McCarthy & Stone”, Wolverhampton – one bed £160k to £200k Retirement Living, – two bed £240k to £255k Retirement Living, Ashby – one bed £170k to £200k Retirement Living, – two bed £245k to £260k Retirement Living, Swindon – one bed £205k Retirement Living, – two bed £301k Retirement Living, Leicester – one bed £200k to £211k Retirement Living, – two bed £281k to £286k Retirement Living, Leicester – one bed £143k to £163k Assisted Living, – two bed £238k to £288k Assisted Living, Nottingham – one bed £227k to £300k Assisted Living, – two bed £278k to £481k Assisted Living, Harrogate – one bed £264k to £274k Ortus Luxury Homes, Swanage – one bed £350k to £400k Ortus Luxury Homes, – two bed £421k to £526k Ortus Luxury Homes, Buckinghamshire – two bed £575k to £595k Ortus Luxury Homes, Essex – two bed £620k Ortus Luxury Homes, Hampshire – two bed £380k to £650k Ortus Luxury Homes, Poole – two bed £595k to £769k Ortus Luxury Homes, – three bed £1,425k Ortus Luxury Homes. As a builder of over 60s accommodation surely this type of support should have been catered for. My mother’s is priced currently at a 20% loss but other flats are looking to lose more than this. We have been instructed we shall be booked into a local hotel on a rota system. They also have a 1% of capital charge on resale plus a small sales admin fee of £324. Result = some residents stop attending and become more isolated. I have no doubt it is a tool to get us to accept a lower offer in a shorter time. This is a negative aspect of moving to a retirement property and should be included in the glossy and hyped selling materials. We know they have cut back on the building programme too. Do you agree with McCarthy & Stone’s star rating? Car parking has been restricted by planning guidelines for many years, all in a move to promote public transport and reduce carbon emissions. Malcolm. But they continue to take, as they did in 2018, the full service and maintenance charges of £250+. Thinking of buying a McCarthy & Stone property? My Mum has just reserved off-plan in a M&S new-build ‘retirement’ development, and has her heart set on it. If there are lots of other retirement houses in the same area their flats don’t hold their value in the market. See insights on McCarthy & Stone including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. Sounds as though the leaks would only have become apparent once people are living there, if the main source is water use in other flats. But, if you buy off-plan into a new development you have to exchange contracts before your flat is ready to live in. Would love to hear what your decision was, and how’s it working out? I told him I see a bigger story than the initial sales of the units which is the resale values of these properties. The window Having seen a succession of managers at my brother’s Churchill development, I think what seems relatively easy looking after us old dears does require a specific type. Lots of complaints and lawyers intervening seems to be the reality of McCarthy Stone assisted living. Usually overpriced so if you sell could be in negative equity. McC & S can no longer predict a date the work will finish. Next accounts made up … alicetrefusis Wed 30-Oct-13 11:16:52. Thanks for the additional information. Thank you for your comments! This is a ludicrous situation and potentially isolates residents from family and friends, restricts residents’ mobility and is problematic for carers and emergency vehicles. Thank you for your comment. GrumbleSmiles: did you go back to visit any M&S developments and have you published any further comments? They are generally more expensive to construct because of the additional facilities usually included in the scheme. Thanks Malcolm. Please check the costs and charges of your investment and our service before investing. You certainly need to be a tolerant people person who doesn’t mind being interrupted several times a day with knocks on the office door. You do not lose independence – you can live a quiet life with just an occasional greeting to a neighbour in the corridor, or you can join in the coffee mornings, bridge games, or film nights, while some residents maintain a full agenda in the outside world. Thanks for help during COVID Just a message from us here at Rogerson Court in Pocklington. The building was put up in a wet summer with much pressure on the sales force to sell. This is in the North as well! Linlithgow development has NO parking for carers, doctors, nurses, prescription delivery, family or anyone else except 10 spaces for residents. When I gently enquired, the sales rep flippantly replied that they had a mobility scooter facility in anticipation for their residents becoming elderly. – “Caveat emptor” (I know part-exchange will result in a sale at undervalue of about 10% they told me, so we don’t plan to do that.) Our House Manager is a very caring and knowledgeable local lady who has worked for M&S for several years in various roles. This seems very expensive considering you have most of your bills still to pay on top. I am sure your mother will enjoy her flat and the company. My experience was very different. The board of Bidco - a wholly-owned indirect subsidiary of Lone Star Real Estate Fund VI - made the offer today. In between all of that we had to move my mother in law out of the house as she had become frightened to leave the apartment because of this last. While the flats are well designed, in a nice location and with lovely neighbours and house manager, just don’t believe the wording on the advertisements of maintenance free retirement. I was initially not sure I wanted to move, it was husband that was keen, but I was happy here from day one, other than having to exert quite a bit of pressure on M&S to right a building fault. This is a nonsense when you properly consider the mobility needs of older people. Very helpful for elderly people looking for retirement homes and will help alot of people make the right choices. But another issue is, if he buys the M&S flat and then needs to spend a while in hospital or a care home, he/you will still have to pay the M&S services charges. Is it specific to the ‘Plus’ part of the offering (ie the personal care and restaurant facilities) or could it apply to any Retirement Living development as well? The deal now is that M&S engage New Homes Group to act as agents (for them). Ho hum, what can you do- if you want to buy into a very popular development, as my mother does, the only way to get a flat is to buy off-plan. The cladding came off as soon as the scaffolding was up, it is yet to be replaced. And don’t expect to participate in any general property price rise as this is a specialized market. My Mum has set her heart on a new M&S flat and the problem is, if we don’t go through with it, there doesn’t seem to be any acceptable alternative in her neighbourhood, which she needs to stay in to maintain her activities, social networks etc and therefore her wellbeing and independence. Jennifer, sounds awful. She doesn’t want to downsize to a flat in an ordinary block where most people go out to work and she may not meet anyone, and there’s no-one to help her change a lightbulb. Our deal was one just for August 2016, with the end of M&S’s financial year, December, in view. I wonder where the House Manager’s loyalties lie? The basic Retirement Living model has many pluses for the elderly like a room for storing and recharging mobility scooters, wide corridors and the usual rails and alarms in bathrooms. I asked our lovely manager if Mc&St would pay for alternative accommodation if this is to go on much longer, as they had back in 2018 when they sent everyone to a hotel. You have two years to report problems and get them rectified). It is said that these profits came at the expense of the elderly and vulnerable that purchased properties in good faith, only to find they were stuck with excessive charges in the print of their leases. What was the attitude of the House Manager? References [ edit ] Charges for MCCARTHY & STONE RETIREMENT LIFESTYLES LIMITED (06622231) More for MCCARTHY & STONE RETIREMENT LIFESTYLES LIMITED (06622231) Filter charges Filter charges Outstanding / part satisfied 152 charges registered 45 outstanding, 106 satisfied, 1 part satisfied Charge code 0662 2231 0132. 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