Call center agents at work in the call center during an event in Bedfordview in which Ekurhuleni launched the new improved call center, 2 May 2014.Picture: Neil McCartney Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. Real-time call guidance and post call data analytics. Electricity. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a contact center’s agent-assisted service. 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Get best employment opportunity with Bestjobs Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. For case-related inquiries contact below Call Centre numbers: Bloemfontein:0514111780 Cape Town:0214690180 Durban:0313622380 East London:0437115480 Ekurhuleni:0118459080 Emalahleni:0136552680 George:0448057780 Johannesburg:0112205080 Kimberley:0538367380 Klerksdorp:0184874680 The city boasts a world-class transport network, telecommunications and energy grid, a youthful citizenry and strong financial position. This is true of websites and mobile apps as much as it of touch-tone IVRs. Ekurhuleni launches ward war rooms to fight Covid-19 in highly infected areas. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. This information might be about you, your preferences, your device or used to make the site work as you expect it to. AREA NAME TEL NO E-MAIL ALBERTON Finace call centre (011) 999 0010 Albfinenq@ekurhuleni.gov.za BENONI Marlene Nimb (011) 999 6502 marlene.nimb@ekurhuleni.gov.za Bongani Dlamini (011) 999-7171 bonganid@ekurhuleni.gov.za Amelia Kruger (011) 999 6807 ameliak@ekurhuleni.gov.za Poppie Makgabutlane (011) 9997121 poppiem@ekurhuleni… Service call centre number. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Boksburg: 072 231 … Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. Ekurhuleni Waste and Sewerage – 011 999 4180. Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. Benoni: 082 908 1681, 011 999 1528/6429. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. The following channels can be used to report municipal service interruptions during the system downtime: Search and apply for the latest Call centre agent jobs in Ekurhuleni Metropolitan Municipality. #contactcenterworld. Ekurhuleni Service Delivery Call Centre. “Last year Ekurhuleni opened a revamped call centre through which citizens can contact the municipality to report incidents which require attention, including potholes, water leaks, burst pipes, electricity outages and more,” said Gadebe. Service call centre number. ... it be after hours you should sms your local ward councillor if you are experiencing problems getting through to the call centre number. MDB code: EKU Description: The City of Ekurhuleni Metropolitan Municipality is a Category A municipality covers an extensive area from Germiston in the west to Springs and Nigel in the east.The former administrations of the nine towns in the former East Rand were amalgamated into the metropolitan municipality, along with the Khayalami Metropolitan Council and … When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. The millionth call was received between 7.15pm and7.30pm on Tuesday, July 21. OK, The Advertiser’s origin dates back to 1895 when the Boksburg Herald first appeared, and over time and after many changes, the Boksburg Advertiser was on the streets in 1982 in a smaller format, moving from broadsheet to tabloid in size. Service call centre number. These cookies are necessary for the website to function and cannot be switched off in our systems. The name Ekurhuleni means place of peace in Tsonga. Copyright © 2020 Caxton & CTP Printers and Publishers Ltd. Ekurhuleni Call Centre registers one million calls, Boksburg High School appoints new principal, Scribante Golden Walkers Athletic club trip to Rietvlei a success, Laerskool Westwood kondig nuwe leiers aan, Genius hacks to help your baby fall asleep, Workshop tackles challenges found in marriages, 24-hour health-care services open throughout festive season, Know your rights at the roadblocks these holidays, The president’s 10 tips for a safer festive season, ‘Healthy New Year is in your hands’ as president introduces festive season precautions. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. Call Centre jobs now available in Ekurhuleni, Gauteng. Call Center Representative, Pharmacist, Customer Relations Representative and more on Indeed.com Member of Mayoral Committee for Corporate and Shared Services, Queen Duba said all of these interventions have resulted in an efficient call centre which compares favourably against international best practice and leading private sector companies. These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. Personal Crises. Service call centre number. call.centre@ekurhuleni.gov.za. Call Centre: 0861 16 16 16 has been discontinued until further notice. Roads. The City has a number of platforms where you can: Get more information about our services and programmes and intiatives; Anonymously report allegations of fraud and corruption and maldministration; Provide Tip-offs about fraudulent and criminal activities within the City Call centre has improved – mayor, We use cookies to help improve your experience and to show you relevant advertising. Customers may also call or WhatsApp the numbers below in accordance with the areas their queries relate to: Alberton: 083 212 5266, 011 999 2489. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Looking for a Call Center job in Ekurhuleni, Gauteng? Florida Regional Service Centre: Address: 2 nd Floor, Phapha Building, Science Campus Corner Christiaan de Wet and Pioneer Street, Florida Tel: 0114712111 Email: Florida.GR@unisa.ac.za Ekurhuleni Water – 011 999 4158. 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Find your next opportunity and apply today!. The reason for your call and specify the kind of help you need; Your name in full (spell it put if needed) Your contact number/s; Your address and the nearest cross road (spell it out if needed) The suburb and town where the problem is, eg Selection Park in Springs; The nearest landmarks to the issue eg across the road from the Engen garage Ekurhuleni Street Lights – 011 999 3201. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. The following channels can be used to report municipal service interruptions during the system downtime: • Twitter handle CoE_Call_Centre• Facebook page @ www.facebook.com or CityOfEkurhuleni• Siyakhokha website, email @ Call.Centre@ekurhuleni.gov.za• My Ekurhuleni App, Posted by Veronica Silva Cusi, news correspondent Source: https://kemptonexpress.co.za. Directions to Ekurhuleni Centre. “It is therefore vital that residents utilise the service in order to ensure that their queries are attended to timeously,” said Gadebe. If you do not allow these cookies, you will not experience our targeted advertising across different websites. “Furthermore, the percentage of calls which are abandoned amounts to 1.3 per cent of incoming calls and the duration of an average call is just over two minutes.”. All information these cookies collect is aggregated and therefore anonymous. THE Ekurhuleni Metropolitan Municipality (EMM) has come under fire, as many people have found it impossible to reach anyone at the call centre. “The metro has linked the call centre to a performance system which monitors the efficiency of the services rendered by the call centre and other service departments within the municipality. session UserTempID = dca5a673-8ec3-4258-9867-82d71875dcb8, session Country = 15abe8f6-2a8f-4dc5-9070-6cdf51b7a853, session blnCompletedAwardInterestPopup =, session blnCheckNewsletterInterestPopup =, session blnCompletedNewsletterInterestPopup =. Ms excel,ms outlook,ms powerpoint,ms wordindustry wholesalecity ekurhuleni (east rand)province gautengjob. Ekurhuleni Centre: Address: Corner R51 & Brazil Street Daveyton Tel: 0118459300 Email: Ekurhuleni.GR@unisa.ac.za. Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. In response to the complaints, Themba Gadebe, EMM spokesperson, says: “Our call centre sometimes experiences high call volumes and it takes more time to get to all the calls. They may be set by us or by third party providers whose services we have added to our pages. Rape Crisis Centre – 082 486 2997. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd Service call centre number. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd 116 Job ads of Call Center, Call Center / Telemarketing in Ekurhuleni, Gauteng: November 2020 You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd 1459 Boksburg Gauteng They work by uniquely identifying your browser and device. Gadebe encourages residents to continue making use of the service which is constantly being improved. Search and apply new to the fresh jobs vacancies in Ekurhuleni, Gauteng. “The staff compliment was also boosted and over 200 agents were employed.”. They help us know which pages are the most and least popular and see how visitors move around the site. Upgraded call centre opens. Click on the different category headings to find out more and change our default settings. Useful Numbers if you cannot get hold of 24 Hour Call Centre ** Please note that Ekurhuleni Metro Municipality phones do not take voice messages, if the phone rings and goes dead it could mean that the person is on the phone. That number has almost doubled to 93 148 in June this year. Service call centre number. Lifeline - 0861 322 322. Call centre has improved – mayor. virtualQ’s AI-based, enterprise solutions, VOZIQ Predictive Customer Retention Solution, Industry Champion - Individual and Corporate, Technical Glitches at the Metro’s Call Centre Receive Attention, Technical Glitches at Metro’s Call Centre Receiving Attention, Technical Glitches at City’s Call Centre are Receiving Attention, My Ekurhuleni App Works Optimally with Accurate Service Queries, https://eudata.com/convy-ai-eudata-chatbot/?lang=en, https://www.execvision.io/execvision-contact-centers/, https://trendzact.com/artificial-intelligence-on-demand/, https://virtualq.io/en/products-and-services/. The Ekurhuleni Metropolitan Municipality’s Services Call Centre number is 0860 543 000. Free, fast and easy way find a job of 47.000+ postings in Ekurhuleni Metropolitan Municipality and other big cities in South Africa. The phone system also does not show the number you are calling from so they cannot call you back. News : Ekurhuleni Call Centre is Down: Use these Numbers. 22 Call Centre Jobs in Ekurhuleni available on Adzuna, South Africa's job search engine. This is according to Themba Gadebe, metro spokesperson. 0860 543 000. call.centre@ekurhuleni.gov.za. Ekurhuleni Vehicle Licencing – 011 999 3830 / 011 999 3832. The Advertiser was for a. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer. This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Get best employment opportunity with Bestjobs Geography, History & Economy calling from they. 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