Oh and to make matters worse tried to contact the provisioning team and no response. Ten minutes later had agreement that bill would be reduced by $50 a month for six months and I was free to break contract without penalty at any time. Transform the way you service customers. If you want to properly raise a complaint then you should write.This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it. We were first told there was a … A company the size of Optus should not be able to charge for services if they cannot support them. If anyone is able to help my contact number … Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve complaints within 14 days of receipt. 03 numbers, introduced by Ofcom, are an … They will contact me to resolve. 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Optus aims to resolve complaints at first point of contact. I want to lodge an offical complaint with Optus. Contact Ombudsman Services. Why does Optus make it so hard to contact them direct. I have had to press buttons 19 times to finally wait for twenty minutes to talk to someone who has been able to resolve the issue in a few minutes. Just the general optus contact email. Ask your service provider for a complaint reference number. Optus don't have a specific complaints email. I have been forced to keep a diary. To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Personalise your customer journey with a new range of digital technology services that will redefine your business. I tried ringing the direct number once again and finally, after more than 30 attempts, the call was answered and I got to speak to the Optus rep. and still no closer to giving me what I requested. They list a phone number that is the most frustrating and ridiculous to use to try to actually talk to someone to resolve an issue or complaint. Need to speak to us or want to pop something in the post? 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